This Privacy Notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services. It explains how we use this information, whom we will disclose it to and how you can access, change and remove your information. We may update or amend this Privacy Notice from time to time, to comply with legislation and regulations or to meet our changing business requirements. The current version of our Privacy Notice is published on our website.
Flame Fire Protection is the data controller for any personal data that you supply to us, you are the data subject and any third party with whom we share data in order to deliver our services is the data processor. We do not operate any automated decision making systems.
What is the Legal Basis for processing your Personal Information?
Our legal basis for processing your personal information is that processing is necessary for the purposes of our legitimate interests and it is necessary for the performance of a contract (so we can provide our services / products to you).
How do we collect your Personal Information?
When you access the website via any means, use the content, register, respond to or participate in any survey or questionnaire sent to you by us, make an enquiry, correspond with us by phone, email, via our website or otherwise, or make a purchase with us we may collect, store and use certain of your personal information in line with this Privacy Notice.
What Personal Information do we process?
In addition, for quality control and training purposes or in order to deliver our service to you, we may monitor or record your communications with us.
How we use the Personal Information we collect
- to provide our services and / or our products to you;
- to administer your account;
- to enable you to use our website;
- to monitor the quality of our service;
- to manage, administer and improve our website.
Disclosure of your Personal Information
We will not share your information with any third party except as stated in this Privacy Notice.
- We do not sell your data to third parties.
- We do not share your data with any third parties for the purposes of direct marketing.
- In limited circumstances, we may disclose your personal information to third parties if under a legal obligation to do so.
- Where we do share your personal data with trusted third parties, such disclosure is limited to that information which is necessary to process and fulfil an order to deliver services to you. These trusted third parties will hold your personal data securely and will not share your personal information with any organisation apart from us. This means they cannot do anything with your personal information unless we have instructed them to do it.
How long will we keep your Personal Information?
We do not keep your personal data for longer than is necessary and we review the data to keep it accurate and up to date. Data which is no longer needed is securely deleted or destroyed.
Your Rights
You have the following rights in relation to personal data held on you by us:
- The right to be informed about how personal data is used – (this notice)
- The right to access a copy of personal data that we hold about you
- The right to rectification of any errors in personal data held by us
- The right to erasure of any personal data
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making including profiling
If you wish to learn more about these rights and how they operate, please look at the ICO’s website https://ico.org.uk/for-the-public/.
You have a right to request a copy of the personal data that we hold about you. If you would like a copy of some or all of your personal data we hold please email or write to us. Proof of your identity will be required for security purposes.
If you are unhappy with the response that you receive from us when you exercise your GDPR rights or Data Protection Act 2018 rights, you have the right to lodge a complaint to the ICO. More guidance about raising a complaint with us is available on the ICO’s website https://ico.org.uk/for-the-public/raising-concerns/ and for raising a complaint with the ICO, more information is available on https://ico.org.uk/concerns/.
Analytics
When you visit our web site we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Cookies
Cookies are text files placed on your device to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. They are widely used to make websites work, or work more efficiently, as well as help improve the design and performance of the website. For further information visit www.aboutcookies.org.
How can I enable or disable Cookies?
Most web browsers will allow you to change your settings to enable or disable cookies. For more information on how to manage or delete cookies, please read Managing Cookies or visit the website of the Information Commissioners Office – the UK's independent authority on data privacy https://ico.org.uk/for-the-public/online/cookies.aspx
Links to Third Party Websites
Our website may contain links to other sites. We are not responsible for the content of third party websites. Please ensure that prior to using any third party website, you have read and understood its Privacy Notice and Terms and Conditions as these documents will govern your rights and obligations when using those third party websites.
